Who we are
Together with our Emergency Service partners, we are here to keep the communities within East Riding of Yorkshire, Hull, North Lincolnshire and North East Lincolnshire a safer place to live, work and visit, 24 hours a day, every day of the year.
We believe the most effective way to save lives, reduce injuries and other losses through fire and other emergencies is to reduce the number of incidents that occur. To help us achieve this our local Public Safety teams work closely with partner organisations and our communities on initiatives to prevent incidents.
We review our Strategic Plan annually and measure our targets in our Annual Performance Report to ensure we are providing you with an assured level of service, giving you peace of mind that we are working to help you stay safe in your home, at work and when you’re out and about in the community.
We are committed to being an equal, diverse and inclusive Service, and our Principles and Behaviours underpin everything we do:
Leadership - we lead by example and respect the views of others
Passion - we are proud and enthusiastic
Innovation - we encourage creativity and are adaptable
Dependability - we will always deliver
We understand that our actions speak louder than our words and you can view our performance here.
We love to hear from you when we’ve done something well and you can let us know here.
If you’re not happy with the service that you have received, it is important that we know. You can tell us about it here.
To help us reduce the number of incidents that occur, we work closely with partner organisations and communities to develop and deliver initiatives aimed at preventing incidents. We do this by focusing on reducing risk amongst people in our communities who are most vulnerable to fire and by raising awareness about fire risk.
To enable us to do this, we:
- engage with other organisations to identify good practice to improve service delivery and community safety
- work with the local community, talking to other organisations to identify and reduce risks from fire and other hazards which affect peoples’ lives
- visit schools to deliver educational fire safety programmes to pupils aged between nine and ten, as part of the national curriculum
- have community safety teams to access and engage with those people most vulnerable to fire, providing information, education and where necessary, additional protection measures.
We carry out operational fire risk assessments on non-domestic properties and work to reduce the number of deliberate and nuisance fires started within the Humber area. Fire Safety information is available on the Fire Safety page. If you are concerned about a fire risk, you can make a referral either for yourself or someone else here.
If you have a fire or suspect a fire of any size, dial 999 and ask for “FIRE”. The operator will then put you through to the Control Room who will request further information before mobilising fire appliances to the emergency.
Fire Safety legislation and standards of service you can expect
As part of the Government’s commitment to reduce death, injury and damage caused by fire, fire safety law has been changed as a result of the introduction of the Regulatory Reform (Fire Safety) Order, which came into force in 2006.
The Fire Safety Order applies in England and Wales; Northern Ireland and Scotland have their own laws. Humberside Fire and Rescue Service is responsible for enforcing the Order in most premises in the Humberside area. Inspections of those premises that present the highest risk to the community will be completed following a risk-based inspection programme.
Humberside Fire and Rescue Service works to the Government’s ‘Regulatory Compliance Code’ in relation to fire safety enforcement activity.