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Customer Service Feedback

We have achieved a customer satisfaction rating of 82.5% excellence from our customer service feedback forms during 2019.

2019 Customer Service Satisfaction Percentage
   
Excellent 82.5 %
Good 14.2 %
Satisfactory 2.2%
Unsatisfactory 0.5%
Very Unsatisfactory 0.5%
Total

543

100%

Our target is to improve upon this year on year and continue to provide customer service excellence.

It is important that we have your opinion on how we are providing services to our local communities.

By completing the Customer Service Feedback questionnaire, you are helping us to continually improve the many services we offer. Please click here for a printable version of the form.

On this page you will find a summary of quotes from the customer service feedback we have received from 2018/19 onwards.

March 2020

North Lincolnshire “It was extremely helpful/educating and comforting”. Safe and Well Visit.                                                                                                                                                                                                                                      East Riding “Service was impeccable from the Preston fire station, what an amazing team”. Emergency Response.                                                                                                                                                                                                     Hull “Jo was so nice and gave me such good advice around keeping myself safe”. Safe and Well Visit.

February 2020

East Riding “Excellent visit, replaced smoke alarms. Good advice on key storage and general safety. Very impressed”. Safe and Well Visit.                                                                                                                                                                                                                                                                                                                                                                                              North East Lincolnshire “The fire service do a brilliant work, do not need to improve”. Safe and Well Visit.

January 2020

North Lincolnshire “Sarah and Rachel were at the top of their job. I can’t say anything to discredit them, very well done”. Safe and Well Visit.                                                                                                                                                                                                                                                                                                                                                                                              North East Lincolnshire “Very informative with what they were doing all the time. No improvement necessary in this instance”. Safe and Well Visit.

December 2019

East Riding "I was told by the assessor I should have a fire alarm for under pillow as I am deaf
Hull "The service provided is excellent. The two firefighters were very kind and sincere". Safe and Well Visit.                                                                                                                                                                                                            North Lincolnshire “Spot on with everything”. Safe and well Visit.

November 2019

North East Lincolnshire "I would like to thank you for your help and advice you gave us on the day you came to see us, you have helped us to feel safer in our home. Thank you for your help”. Safe and Well Visit
East Riding “Very helpful and informative about other safety products for when my disability affects me more in years to come”. Safe and Well Visit.

October 2019

North East Lincolnshire "The help i received was kind and considerate, thank you for your helpfulness and ease of delivery". Safe and Well Visit.
East Riding " Already an excellent service". Safe and Well Visit.

September 2019

North East Lincolnshire "Service was brilliant". Safe and Well Visit.
Hull "More time to chat, very friendly visit". Safe and Well Visit.

August 2019

North Lincolnshire "Friendly, professional, detailed advice, thorough and checked all rooms. Keep up the good work". Safe and Well Visit.
North Lincolnshire "Would like to say thank you for replacing my faulty smoke alarm".

July 2019

East Riding "The service was excellent and we could not think of anything that would improve it".
North Lincolnshire "Excellent service - Excellent information given".

June 2019

East Riding "A very nice couple who came to visit". Safe and Well Visit.
North Lincolnshire "Very informative and polite friendly visit". Safe and Well Visit.

May 2019

North East Lincolnshire "Think your doing a fantastic service".
North Lincolnshire "I felt cared for. They were kind, thoughtful and helpful. Thank you".

April 2019

East Riding "You all do a wonderful job, thank you". Safe and Well Visit.
Hull " I didnt expect to get smoke alarms installed so I'm very happy with the team effort. Thank you to all concerned". Safe and Well Visit.

March 2019

North Lincolnshire "Very kind. Make sure you remain marvellous and professional". Safe and Well Visit.
Hull " No improvement needed, service excellent". Fire Risk Awareness.

 

February 2019

East Riding " A lovely gentleman gave me more informatio which will really help me. I wish every service was as good. You have certainly got it right, thank you". Safe and Well Visit.
East Riding " Great service". Emergency Response.

 

January 2019

East Riding " As far as im concerned, the visit was good enough, no improvements needed". Safe and Well Visit.
North East Lincolnshire "10/10 service". Safe and Well Visit.

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