Control Room

Address

Humberside Fire and Rescue Service
Service Headquarters
Summergroves Way
Hull
HU4 7BB

About

Our Control Room is located at Service Headquarters in Hull.

We receive 999 fire calls from East Riding of Yorkshire, City of Hull, North Lincolnshire and North East Lincolnshire areas. When a call is received Control Operators ask a variety of questions to determine the most appropriate response to an incident.

We liaise closely with:

Humberside Police
Yorkshire Ambulance Service
East Midlands Ambulance Service
Utility Companies
Local Authorities

Our Control Room is staffed by 4 Watches (Blue, Green, Red and White), working 2 day shifts followed by 2 night shifts. Each Watch is made up of:

1 Watch Manager
2 Crew Managers
3 Control Operators

They are highly trained to deal with any kind of emergency by providing the most appropriate advice.