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Control Room


Address

Humberside Fire and Rescue Service
Service Headquarters
Summergroves Way
Hull
HU4 7BB


About

Our Control Room is located at Service Headquarters in Hull.

We receive 999 fire calls from East Riding of Yorkshire, City of Hull, North Lincolnshire and North East Lincolnshire areas. When a call is received Control Operators ask a variety of questions to determine the most appropriate response to an incident. 

We liaise closely with:

  • Humberside Police
  • Yorkshire Ambulance Service
  • East Midlands Ambulance Service
  • Utility Companies
  • Local Authorities 

Our Control Room is staffed by 4 Watches (Blue, Green, Red and White), working 2 day shifts followed by 2 night shifts.  Each Watch is made up of:

  • 1 Watch Manager
  • 2 Crew Managers
  • 3 Control Operators 

They are highly trained to deal with any kind of emergency by providing the most appropriate advice.