There is support available to help you and your family after a fire, including temporary accommodation. Find out what services you can access, what actions you need to take and your responsibility to protect your property from further damage.
After the fire is put out, the emergency services will tell you if they think the building is unsafe. If it is:
The Fire and Emergency Support Service is provided by British Red Cross volunteers using a specially adapted vehicle. They will arrive at the scene of any incident within 90 minutes of being called out, providing practical help and emotional support to those affected by fire. The service is able to provide:
The service will respond to a request from the Fire and Rescue Service.
You can find out more information about the Red Cross Fire and Emergency Support Service on their website
If you can’t live in your home after a fire, you could:
If you are made homeless by fire, there is help available. See ‘Homelessness – getting help if you need somewhere to live’ for advice and information.
Make your property secure – When the emergency services leave, you are responsible for the security of your property. Your insurers will expect you to make sure your home is secure. Remove all valuables from the property if it is safe to do so and close all doors and windows. If windows and doors need boarding up, contact your local council if you are a council tenant. If you’re not a council tenant, you can find a glazier in a local phone directory. You can get access to the internet and phone directories at your local library. Tell the police if you leave the property before it is secure, explaining any arrangements you have made with trades people. You will probably be charged for any services to make your home secure. You may be able to claim some costs back through your home insurance, so keep all receipts and paperwork.
Contact your insurance company – Following a fire, it’s advisable to contact your insurance company as soon as possible.
Contact electricity, gas and water suppliers – If your electricity, gas or water supplies were damaged in the fire, or disconnected following it, contact your supplier to arrange repair and reconnection. Do not attempt to reconnect or turn on the supply yourself. You can find contacts for gas, water and electricity companies in a local phone directory (you can access one for free at a library).
Replacing valuable documents and records – If important personal documents are lost or damaged in your house fire, you will need to contact a range of organisations to get replacements. Directgov can help you find contacts for the documents below:
Cleaning up after a fire – Before starting to clean, make sure you consult your insurance company. They may want you to use their preferred professional cleaners. If you are cleaning up yourself, much dirt and soot from a fire can be washed off using soapy water. There are a few areas of clean up where you need to be careful: