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The Service is committed to understanding and being responsive to the diverse needs of our communities. We want everyone to be able to receive our important safety messages, find out about the Service and apply for jobs leading to a rewarding career with us. Our commitment to fulfilling the General and Specific duties placed upon us by the Equality Act 2010 and also meets the statutory requirements set out within the Act. We want everyone who visits the Humberside Fire and Rescue Service website to feel welcome and find the experience rewarding.

This accessibility statement applies to Humberside Fire and Rescue Service website.

This website is run by Humberside Fire and Rescue Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We also have installed ReciteMe so you can tailor how the information is presented for your needs.

How accessible is this website

We know some parts of this website are not fully accessible:

  • Some images have inappropriate alternative text
  • Form elements are not grouped together
  • Some pages have an unexpected focus order when using a keyboard to navigate
  • Content which appears upon hover cannot be easily dismissed
  • Embedded multimedia is not identified by accessible text
  • Screen reader users are not informed of status messages
  • Speech recognition users are not presented with status messages
  • Changing the text size or zooming causes issues with content visibility

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email
  • call 01482 565333 and ask for Corporate Communications Team

We’ll consider your request and get back to you in seven days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Corporate Communication, Humberside Fire and Rescue Service, Summergroves Way, Hull, HU4 7BB and using the contact details as per above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to Contact Us

Technical information about this website’s accessibility

Humberside Fire and Rescue is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

We have completed a round of fixes and with all outstanding accessibility issues falling into disproportionate burden, these are listed below.

Disproportionate burden

Images and Media

Decorative images have informative alternative text which is announced by screen readers.

Combined images and links have informative alternative text and are announced twice by screen readers.

Embedded multimedia does not have an appropriate label.

Navigation and Accessing Information

Tab order is not logical across many pages when using a keyboard or mobile screen reader to navigate.

It is not possible to dismiss content which appears upon hover or tab focus.

It’s not possible for users to change text size without some of the content overlapping.

On high zoom with a small browser window, the content does not reflow into one column.

Assistive Technology

Some of our form fields are difficult to navigate using a screen reader because some form elements are not grouped and focus is not redirected as expected upon submission.

When using a screen reader, status messages after submission are not consistently announced to users.

Using speech recognition software prevents status messages from displaying.

We’ve assessed the cost of fixing the issues with Images and Media, Navigation and Accessing Information, and with Assistive Technology. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment within our next budget review, likely to be in financial year of 2023/2024.

        Preparation of this accessibility statement

        This statement was prepared on 10 December 2021. It was last reviewed on 10 March 2023.

        This website was last tested on 10 March 2023. The test was carried out by Zoonou.

        Zoonou used WCAG-EM when identifying a structured sample of 15 pages to test.