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We have worked to ensure that this website is as accessible as possible to all internet users, including those with disabilities. This website therefore complies with the Level A Standard set by the W3C’s Web Accessibility Initiative (WAI).

The Service is committed to understanding and being responsive to the diverse needs of our communities. We want everyone to be able to receive our important safety messages, find out about the Service and apply for jobs leading to a rewarding career with us. Our commitment to fulfilling the General and Specific duties placed upon us by the Equality Act 2010 and also meets the statutory requirements set out within the Act. We want everyone who visits the Humberside Fire and Rescue Service website to feel welcome and find the experience rewarding.

Accessibility statement

This website is run by Humberside Fire and Rescue Service. This accessibility statement applies to www.humbersidefire.gov.uk

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

We also have installed ReciteMe so you can tailor how the information is presented for your needs.

How accessible is this website

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email corporatecommunication@humbersidefire.gov.uk
  • call 01482 565333 (ask for Corporate Communications Team)

We’ll consider your request and get back to you in seven days.

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Corporate Communication, Humberside Fire and Rescue Service, Summergroves Way Hull, HU4 7BB and using the contact details as above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Humberside Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

The website is not compliant in the following areas:

  • Some third-party documents published on our website are not published in an accessible format
  • Some images and tables embedded in documents lack alternative text

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how we plan to keep local people safe and we have made these available as accessible PDFs or HTML pages

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix older documents that we are required to publish under the local government transparency guidelines.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We’re working hard to make our website even more accessible through the use of plain English throughout the site. We also intend to make more of our documents available as HTML in the future, in addition to accessible PDFs.

Preparation of this accessibility statement

This statement was prepared on 10 December 2021. As the new website was launched. This website was last tested against the basic accessibility regulations on 10 December 2021. The test was carried out in-house by Humberside Fire and Rescue Service.

Using Recite Me

ReciteMe icon, dark blue circle with a white speech bubble and blue person in the middle

Recite Me is innovative cloud-based software that lets visitors to our website view and use it in the way that works best for them.

We have added the Recite Me web accessibility and language toolbar to our website to make it accessible and inclusive for as many people as possible.

It helps the one in five people in the UK who have a disability, including those with common conditions like sight loss and dyslexia, to access this website in the way that suits them best.

It also meets the needs of the one in ten people in the UK who don’t speak English as their first language, by being able to translate our web content into over 100 different languages.

How do I access the Recite Me toolbar?

You can open the Recite Me language and accessibility toolbar by clicking on the round floating button in top right corner of every page of our website.

After you click on the round button, the Recite Me toolbar opens and displays a range of different options for customising how the website looks and how you can access the content.

How does Recite Me help me access this website?

Recite Me helps people to access our website to do the things they need to do, like find information about how to access our service by making complaints, access publications and read news.

The Recite Me toolbar has a unique range of functions. You can use it to:

  • Have the text on our website read aloud (including PDFs)
  • Download the text as an MP3 file to play it where and when it suits you
  • Change font sizes and colours
  • Customise background colour
  • Translate text into more than 100 different languages
  • Access a fully integrated dictionary and thesaurus

You can find out more about how Recite Me works from the Recite Me user guide.

We hope that this feature is easy to use and means you can access all of the information you require.

Recite Me Keyboard Shortcuts

Tab to move to the next toolbar button.

Shift+Tab to go backwards

Spacebar to select a button and to change toggles

ctrl+right - play next element

ctrl+left - Play previous element

ctrl+alt+p - play the current element

ctrl+alt+f - show font menu

ctrl+alt+c - show theme menu

ctrl+r - Enable/Disable ruler

ctrl+d - Enable/Disable dictionary

ctrl+l - Show translation languages

ctrl+x - Enable/Disable text-only mode

ctrl+m - Show page margin settings

ctrl+shift+o - Show/Disable settings menu

ctrl+s - Save settings


The website has been built and tested to meet all current standards and is compliant with all web browsers. The website uses cascade style sheets (CSS) to help improve download speeds and usability and the font size of each page can be altered as required.

Mac Web Browsers

You can increase the size of the text by holding down ‘command’ (CMD) and then using the plus (+) and minus (-) keys to zoom in or out. CMD 0 will reset the text size to default.

Windows Web Browsers

You can increase the size of the text by holding down ‘control’ (CTRL) and then using the plus (+) and minus (-) keys to zoom in or out. CTRL 0 will reset the text size to default.

Access Keys

Access keys can be used to navigate the website without the use of a mouse. They allow you to jump to a specific part of a web page via the keyword.
To use an access key, hold down the ‘ALT’ key and then press one of the following numbers:

  • East Riding of Yorkshire
  • Hull
  • North Lincolnshire
  • North East Lincolnshire