Accessibility Statement

Accessibility statement

This accessibility statement applies to Humberside Fire and Rescue Service website www.humbersidefire.gov.uk

This website is run by Humberside Fire and Rescue Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Change colours, contrast levels and fonts using browser or device settings
• Zoom in up to 400% without the text spilling off the screen
• Navigate most of the website using a keyboard or speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve made the website text as simple as possible to understand 
 

AbilityNet has advice on making your device easier to use if you have a disability.

We also have installed ReciteMe so you can tailor how the information is presented for your needs.

How accessible is this website

We know some parts of this website are not fully accessible: 
 

• Some pages have an unexpected focus order when using a keyboard to navigate
• Screen reader users are not informed of status messages
• Speech recognition users are not presented with status messages
• Changing the text size or zooming causes issues with content visibility
• Some PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Corporate Communication team:

email corporatecommunication@humbersidefire.gov.uk

call 01482 565333 and ask for Corporate Communications Team

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email corporatecommunication@humbersidefire.gov.uk

call 01482 565333 and ask for Corporate Communications Team

We’ll consider your request and get back to you in seven days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Humberside Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

• WCAG 2.1.1 Keyboard – this issue relates to the cookie banner feature which is third-party software
• WCAG 1.4.10 Reflow – this issue relates to the cookie banner when at 400% zoom, this is third-party software.
• WCAG 2.4.3 Focus Order - tab order is not logical across some pages when using a keyboard or mobile screen reader to navigate.
• WCAG 4.1.3 Status Messages - when using a screen reader, status messages after submission are not consistently announced to users. When using a screen reader, the correct reading sequence is not consistent. Using speech recognition software prevents status messages from displaying.
• WCAG 1.1.1 PDFs - some PDF documents are not fully accessible as they are not machine-readable.
• WCAG 1.4.13 Content on Hover or Focus - some pages users cannot dismiss the additional content triggered without moving pointer hover or keyboard focus.
• WCAG 2.4.4 Link Purpose and WCAG 4.1.2 Name, Role, Value - some links do not have discernible text.

Non-compliance with the accessibility regulations

WCAG 1.1.1 PDFs - some PDF documents are not fully accessible as they are not machine-readable.

We are working towards amending the existing PDFs and updating to webpage content, and ensuring processes are in place to make sure newly published PDFs meet accessibility standards by December 2025.

WCAG 2.4.4 Link Purpose and WCAG 4.1.2 Name, Role, Value - some links do not have discernible text.

We are working towards amending existing links in content and ensuring processes are in place to make sure newly publish content containing links meet accessibility standards by December 2025

Disproportionate burden

Navigation and Accessing Information:

WCAG 2.1.1 Keyboard, WCAG 2.4.3 Focus Order, WCAG 1.4.10 Reflow and WCAG 1.4.13 Content on Hover or Focus:

• Tab order is not logical across some pages when using a keyboard or mobile screen reader to navigate, this also includes the cookie banner.
• On high zoom with a small browser window, the content does not reflow into one column.
• Some pages users cannot dismiss the additional content triggered without moving pointer hover or keyboard focus.

Assistive Technology: 

WCAG 4.1.3 Status Messages:

• When using a screen reader, status messages after submission are not consistently announced to users.
• When using a screen reader the correct reading sequence is not consistent.
• Using speech recognition software prevents status messages from displaying.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and assistive technology. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal in 2025/26.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. 

Preparation of this accessibility statement

This statement was prepared on 10 December 2021. This website was tested in November 2022. The test was carried out by Zounou, a third party organisation.

It was last reviewed on 10 September 2024.

This website was last tested in September 2024 against the WCAG 2.1 AA standard.

A structured sample of 9 pages were tested using Recite Me Accessibility Checker.

The website uses cascade style sheets (CSS) to help improve download speeds and usability and the font size of each page can be altered as required.

Mac Web Browsers

You can increase the size of the text by holding down ‘command’ (CMD) and then using the plus (+) and minus (-) keys to zoom in or out. CMD 0 will reset the text size to default.

Windows Web Browsers

You can increase the size of the text by holding down ‘control’ (CTRL) and then using the plus (+) and minus (-) keys to zoom in or out. CTRL 0 will reset the text size to default.

Access Keys

Access keys can be used to navigate the website without the use of a mouse. They allow you to jump to a specific part of a web page via the keyword.
To use an access key, hold down the ‘ALT’ key and then press one of the following numbers: