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The Service is committed to understanding and being responsive to the diverse needs of our communities. We want everyone to be able to receive our important safety messages, find out about the Service and apply for jobs leading to a rewarding career with us. Our commitment to fulfilling the General and Specific duties placed upon us by the Equality Act 2010 and also meets the statutory requirements set out within the Act. We want everyone who visits the Humberside Fire and Rescue Service website to feel welcome and find the experience rewarding.

Accessibility statement

This accessibility statement applies to Humberside Fire and Rescue Service website.

This website is run by Humberside Fire and Rescue Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We also have installed ReciteMe so you can tailor how the information is presented for your needs.

How accessible is this website

We know some parts of this website are not fully accessible:

  • Some images have inappropriate alternative text
  • Form elements are not grouped together
  • Some pages have an unexpected focus order when using a keyboard to navigate
  • Content which appears upon hover cannot be easily dismissed
  • Embedded multimedia is not identified by accessible text
  • Screen reader users are not informed of status messages
  • Speech recognition users are not presented with status messages
  • Changing the text size or zooming causes issues with content visibility

    Feedback and contact information

    If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

    • email
    • call 01482 565333 and ask for Corporate Communications Team

    We’ll consider your request and get back to you in seven days.

    If you cannot view the map on our ‘contact us’ page, call or email us for directions.

    Reporting accessibility problems with this website

    We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Corporate Communication, Humberside Fire and Rescue Service, Summergroves Way, Hull, HU4 7BB and using the contact details as per above.

    Enforcement procedure

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

    Contacting us by phone or visiting us in person

    We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

    Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

    Find out how to Contact Us

    Technical information about this website’s accessibility

    Humberside Fire and Rescue is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    Compliance status

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

    Non-accessible content

    The content listed below is non-accessible for the following reasons:

    Non-compliance with the accessibility regulations

    We have completed a round of fixes and with all outstanding accessibility issues falling into disproportionate burden, these are listed below.

    Disproportionate burden

    Images and Media

    Decorative images have informative alternative text which is announced by screen readers.

    Combined images and links have informative alternative text and are announced twice by screen readers.

    Embedded multimedia does not have an appropriate label.

    Navigation and Accessing Information

    Tab order is not logical across many pages when using a keyboard or mobile screen reader to navigate.

    It is not possible to dismiss content which appears upon hover or tab focus.

    It’s not possible for users to change text size without some of the content overlapping.

    On high zoom with a small browser window, the content does not reflow into one column.

    Assistive Technology

    Some of our form fields are difficult to navigate using a screen reader because some form elements are not grouped and focus is not redirected as expected upon submission.

    When using a screen reader, status messages after submission are not consistently announced to users.

    Using speech recognition software prevents status messages from displaying.

    We’ve assessed the cost of fixing the issues with Images and Media, Navigation and Accessing Information, and with Assistive Technology. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment within our next budget review, likely to be in financial year of 2023/2024.

          Preparation of this accessibility statement

          This statement was prepared 10 December 2021. This website was tested in November 2022. The test was carried out by Zounou, a third party organisation.

          It was last reviewed on 26 February 2024.

          This website was last tested in February 2024 against the WCAG 2.1 AA standard.

          A structured sample of 7 pages where tested using Recite Me Accessibility Checker.

          Using Recite Me

          ReciteMe icon, dark blue circle with a white speech bubble and blue person in the middle

          Recite Me is innovative cloud-based software that lets visitors to our website view and use it in the way that works best for them.

          We have added the Recite Me web accessibility and language toolbar to our website to make it accessible and inclusive for as many people as possible.

          It helps the one in five people in the UK who have a disability, including those with common conditions like sight loss and dyslexia, to access this website in the way that suits them best.

          It also meets the needs of the one in ten people in the UK who don’t speak English as their first language, by being able to translate our web content into over 100 different languages.

          How do I access the Recite Me toolbar?

          You can open the Recite Me language and accessibility toolbar by clicking on the round floating button in top right corner of every page of our website.

          After you click on the round button, the Recite Me toolbar opens and displays a range of different options for customising how the website looks and how you can access the content.

          How does Recite Me help me access this website?

          Recite Me helps people to access our website to do the things they need to do, like find information about how to access our service by making complaints, access publications and read news.

          The Recite Me toolbar has a unique range of functions. You can use it to:

          • Have the text on our website read aloud (including PDFs)
          • Download the text as an MP3 file to play it where and when it suits you
          • Change font sizes and colours
          • Customise background colour
          • Translate text into more than 100 different languages
          • Access a fully integrated dictionary and thesaurus

          You can find out more about how Recite Me works from the Recite Me user guide.

          We hope that this feature is easy to use and means you can access all of the information you require.

          Recite Me Keyboard Shortcuts

          Tab to move to the next toolbar button.

          Shift+Tab to go backwards

          Spacebar to select a button and to change toggles

          ctrl+right - play next element

          ctrl+left - Play previous element

          ctrl+alt+p - play the current element

          ctrl+alt+f - show font menu

          ctrl+alt+c - show theme menu

          ctrl+r - Enable/Disable ruler

          ctrl+d - Enable/Disable dictionary

          ctrl+l - Show translation languages

          ctrl+x - Enable/Disable text-only mode

          ctrl+m - Show page margin settings

          ctrl+shift+o - Show/Disable settings menu

          ctrl+s - Save settings

          The website has been built and tested to meet all current standards and is compliant with all web browsers. The website uses cascade style sheets (CSS) to help improve download speeds and usability and the font size of each page can be altered as required.

          Mac Web Browsers

          You can increase the size of the text by holding down ‘command’ (CMD) and then using the plus (+) and minus (-) keys to zoom in or out. CMD 0 will reset the text size to default.

          Windows Web Browsers

          You can increase the size of the text by holding down ‘control’ (CTRL) and then using the plus (+) and minus (-) keys to zoom in or out. CTRL 0 will reset the text size to default.

          Access Keys

          Access keys can be used to navigate the website without the use of a mouse. They allow you to jump to a specific part of a web page via the keyword.
          To use an access key, hold down the ‘ALT’ key and then press one of the following numbers: