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Firefighters with RNLI staff

Humberside Fire and Rescue Service serves you and your community.

In this section you will find everything you need from information about your safety, opportunities to become a volunteer and training.

Safe spaces

Our fire stations and fire engines are recognised as safe spaces for anyone who is in need of help, feeling vulnerable, lost or harassed. We are always here for you.

Many of our fire stations operate 24/7 and you can find out where our fire stations are based in Your Local Area of our website, click here..

Sometimes our firefighters may be out to attend to 999 incidents and other safety related activities. If we are not in, there are contact details and red telephone boxes near the front door if you need further support.

Our work with the Prince’s Trust

Prince’s Trust Team Programme

Team is a 12-week personal development programme providing young people with the opportunity to gain new skills, achieve qualifications and meet new people. The course is for young people aged between 16-25 who aren’t currently in employment, education or training. During the 12-week programme, young people are challenged to:

Take on their own group community project, making a positive difference to their local area
Take part in an action packed out of bounds residential trip
Complete two weeks’ work experience in an area of interest
Develop their English and Maths skills

During the course, time is spent developing the young people’s interview and CV-writing skills to assist them when taking their next step. Confidence, team-working and communication skills are developed as young people partake in each stage of the programme.

Prince’s Trust Get Started

Get Started provides an opportunity for 16-25 year olds who are currently out of work, education or training to take part in a week of focused activities. Prince’s Trust work with a variety of partners including the Premier League, ASOS and Sony to complete the programmes. Young people work towards a group challenge which links to the content of the course while developing their skills and confidence.

The young people celebrate everything they’ve achieved throughout the week with a special event on the final day. Humberside Fire and Rescue Service have delivered a number of Get Started with Emergency Response courses with an underlying theme of health, fitness and wellbeing. Young people partake in drill sessions throughout the week alongside First Aid, Mental Health First Aid, drug and alcohol awareness training and nutritional input before performing a pass-out parade on the final day. The celebration event allows the young people to showcase their achievements to an invited audience including their family and friends.

The young people benefit from one-to-one support to help formulate an action plan following completion of the course. Additionally, there is an organised reunion event shortly after the course which offers opportunities for next steps and encourages the young people to progress into something positive.

Our Safeguarding team

What do we do?

We provide training, advice and support regarding safeguarding children and vulnerable adults to all staff.

All our staff are trained to know what procedures to take if they are concerned about someones welfare.

If you have any concerns about someone's welfare, you can let us know confidentially by calling 0300 303 8242 or by completing our online referral, click here

Fire Setters Education Programme

This programme is offered to support children and young people who play with or set fires. Through engaging with our communities we are able to provide vital education to reduce the risk of fire and associated anti-social behaviour.

If you have any concerns regarding a child or young person, you can contact us confidentially by calling 0300 303 8242 or by completing our online referral, click here

Youth training

Our work with children and young people

Humberside Fire and Rescue Service work with children and young people to raise awareness and increase their understanding of subjects such as; the dangers of fire, arson, water and road safety. Our programmes inform them of the risks to themselves and their community caused by antisocial and careless behaviour. We explore the risk to Service staff through false or malicious calls. We provide opportunities for children and young people to work with our staff to help them to develop and become more able, safer and responsible citizens.

What do we do?

We deliver a ‘BTEC Level 2 Award and Certificate in the Fire and Rescue Service in the Community’ programme to young people aged 14-19. The programme is unit based and covers a diverse range of knowledge appropriate to a modern Fire and Rescue Service, incorporating different subject areas. The BTEC programmes add measurable value to the Service, Local Education Authorities and partner performance strategies through a range of innovative and flexible programme of activites.

The course is split between the fire station training ground and classroom. Much of the work is practical where the students are taught firefighting skills and activities to develop soft skills, such as teamwork, problem solving and communication. There is also the element which focuses on the risks of arson and the role of the fire service within the community. The programme also incorporates a St Johns First Aid qualification.

The BTEC programmes range from a 12 week Award to a 1 year Certificate. It is incorporated into the schools academic curriculum and delivered from local fire stations.

Other programmes include:

  • Prince's Trust
  • Enrichment and Bespoke Programmes
  • Fire, Water and Road Safety
  • Team Building
  • Health and Wellbeing Activities

What difference are we making?

Our programmes enable children and young people to grow in confidence, develop team skills and increase self awareness. It improves community cohesion by bringing together young people from different backgrounds and develops their understanding and appreciation for the communities in which they live.

Red Cross support

The Red Cross Fire and Emergency Support Service (FESS) is a team of dedicated volunteers who are available to assist members of the community after they have been affected by fire, flooding and other emergencies.

The team play an important role offering assistance to those who may have suffered from a fire or flood, and help people deal with emotions associated with the loss of their home and belongings.

Services that the Red Cross provide:

  • Immediate temporary shelter
  • Emotional support
  • Practical assistance
  • Clothing, toiletries and refreshments
  • Shower/washing and toilet facilities
  • Use of telephone/ camera to assist with insurance claims, signposting to other agencies
  • Help in securing temporary accommodation
  • Advice on care/ replacement of damaged property

You can find out more about the Red Cross Fire and Emergency Support Service on their website.

Arson and deliberate fires

Arson is the deliberate setting of a fire and Humberside Fire and Rescue Service is committed to reducing this within our community.

The Service works closely with many key agencies including the Police, anti-social behaviour teams, housing and other local authority departments. These partnerships provide the necessary legislative powers to help the Service to act on the issues that contribute to deliberate fires, for example, the securing of empty properties, removal of fly tipping and addressing the problem of anti-social behaviour.

If you are concerned about arson in your community or if you have been threatened with arson, you can report this confidentially to Crimestoppers on 0800 555 111.

Reduce the risk of arson

Prevent it

  • Minimise the amount of rubbish that is left in and around buildings
  • Only put your wheelie bins out the night before, or morning of the collection and bring them straight back in when emptied. Store them securely away from your property
  • Fit a wheelie bin lock to prevent deliberate bin fires
  • Fit security lighting
  • Ensure that doors and windows are in good repair and that they lock
  • Park vehicles in well-lit areas, under street lamps if possible and away from the front of your home
  • Contact Humberside Fire and Rescue Service for advice on a Fire Risk Assessment


  • Fit a smoke alarm to the ceiling on every level of your home
  • Plan and practice an escape plan with everyone in your household so they know what to do in the event of a fire
  • Always ensure escape routes are kept clear

Report any concerns in confidence

  • Call Crimestoppers FREE on: 0800 555 111
  • Or contact us on 0300 303 8242 or complete our online referral, click here

HFRS Position - Safeguarding

Humberside Fire and Rescue Service is committed to safeguarding children, young people and adults at risk.

We have a statutory duty to comply with legislative safeguarding frameworks and local inter-agency safeguarding arrangements to ensure we keep vulnerable people safe and promote the welfare of children and adults at risk of abuse or neglect.

We recognise that we have a responsibility and play a key role in safeguarding the most vulnerable people in our communities. We believe that children and adults have the right to be protected from harm.

This applies to all aspects of Humberside Fire and Rescue Service’s work and to everyone working, volunteering or those commissioned to deliver services for us.

Humberside Fire and Rescue Service supports the understanding that Safeguarding is everyone’s responsibility.

Humberside Fire and Rescue will:

  • Adhere to legislative safeguarding frameworks and embrace this statutory duty
  • Work in effective partnerships for the protection of those identified as vulnerable and at risk from exploitation or abuse
  • Refer vulnerable children and adults to other partners where there is need, consent and it is appropriate to do so
  • Raise awareness, educate and train staff and volunteers to recognise, report and refer those who are identified as vulnerable in our communities
  • Ensure that information regarding safeguarding children, young people and adults is proactively shared appropriately across relevant organisations
  • Fully support Safer Recruitment practices by ensuring an essential requirement of a basic disclosure check as a minimum
  • Comply with data protection legislation when handling personal data; include storage, recording, retention and destruction of information

HFRS Position - Violence Against Women and Girls

Humberside Fire and Rescue Service is committed to supporting the reduction of violence and abuse against women and girls through collaborative working and early intervention.

Violence against women and girls (VAWG) covers a range of unacceptable and often deeply distressing crimes, ranging from rape and other sexual offences, stalking, domestic abuse, ‘revenge porn’ and ‘upskirting’, through to catcalling, innuendos and unwanted compliments. These offences disproportionately affect women and girls and can affect victims of all ages, abilities, sexualities and backgrounds. These behaviours are contrary to the ethical code of Humberside Fire and Rescue Service and need to be challenged unequivocally whilst those affected are fully supported.

Humberside Fire and Rescue will:

  • Train its staff to identify and act on signs of violence and abuse against women and girls
  • Create clear and robust reporting procedures if concerns arise
  • Promote a culture of never being silent about violence and abuse against women and girls
  • Increase awareness in all adults and young people we engage with around the importance of healthy relationships
  • Be supportive and empowering to those affected
  • Promote the need to hold those responsible to account
  • Work closely with our partners to ensure we have excellent referral pathways
  • Continue developing our approach to prevention and early intervention to stop harm and abuse from occurring
  • Seek feedback to constantly evaluate our approach to this issue to ensure continuous improvement and innovation
  • Continue to follow the values set out on our White Ribbon Accreditation