We use our social media pages to provide important information about safety, including fire prevention, and the work we do as an organisation to you, our communities.
We want you to join in the conversation and comment on what we and others are saying; but there are things that we won’t tolerate on our pages.
It goes without saying that you are legally responsible for what you submit.
Please don’t swear or post rude, offensive comments on our pages. These comments will be removed. We also reserve the right to remove comments that could be seen as provoking or deliberately attacking to others. We will not tolerate any form of bullying or harassment, whether it’s towards other users or Humberside Fire and Rescue Service staff.
If you feel you’re being bullied or harassed on our pages, please contact us and we’ll remove any related comments, if we haven’t already. We’ll also consider banning the person responsible.
If it's happened on Facebook, they have some really helpful advice and help to people who feel they are being bullied. Type in the word ‘bullying’ to Facebook’s Help Centre for further information and advice: http://www.facebook.com/help/
If you’re offended by another person’s post or comment, please first report it to the social media channel.
If you’re offensive about the organisation or any of our members of staff, posts/comments will be removed. Comments and posts which are likely to bring the organisation into disrepute will also be removed.
If you’re an employee or ex-employee of Humberside Fire and Rescue Service, please don’t use our pages to raise grievances or internal issues. These will likely be removed. Employees should contact their line managers in the first instance and should refer to the Social Media Policy available on our website.
Please don’t share any personal information on our pages. Confidentiality is important to us and we abide by GDPR.
We endeavour to respond to all messages and comments where necessary but our pages are not monitored 24/7.
Please DO NOT use our pages to report emergencies; call 999.