Service Improvement Officer

We are seeking a Service Improvement Officer to join our Corporate Assurance team at Humberside Fire and Rescue Service. The successful candidate will help support and drive continuous service improvement. The ideal candidate will be enthusiastic, organised, with a keen eye for detail, and have the ability to develop and apply innovative solutions. They will have excellent communication and engagement skills, and be a team player.

Key Responsibilities

1. Service Improvement: To administer, deliver and advise on actions from the Service Improvement Plan and Risk and Opportunity Register.
2. Project Management support: To enable and support the delivery and management of Service projects.
3. Internal Audit: To support the facilitation of an annual programme of internal audit.
4. Inspection support: To assist with the preparation and facilitation of HMICFRS inspection programme(s).
5. Fire Standards: Identification, coordination and quality assurance of evidence used to support the attainment of Fire Standards.
6. Information Governance: To support the management of information governance, including the processing of Subject Access Requests and Freedom of Information/Environmental Information Regulations requests.
7. Policy: To support the facilitation of policy administration and provide guidance and support to managers and staff on the implementation of associated policies and, procedures.

Employee Benefits

1. Private health care
2. Free onsite parking
3. Flexible working policy
4. Local government pension scheme
5. Employee assistance programme
6. Generous holiday entitlement
7. Sports and Welfare membership, including use of onsite gyms
8. Car Salary Sacrifice Scheme
9. Wellbeing breaks

Application Process

For an informal discussion about the role, please contact Senior Corporate Assurance Officer, Gareth Naidoo at gnaidoo@humbersidefire.gov.uk.

Applications will be via the submission of an application form, outlining suitability for the role against the criteria set out in the person specification. Please submit your completed application form via email to the HR Team on HR@humbersidefire.gov.uk

Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting.

Appointment is subject to satisfactory pre-employment checks including references, right to work, and DBS checks.

Applicants who require reasonable adjustments for disabilities at any stage of the selection process are invited to contact the HR Team (HR@humbersidefire.gov.uk).

Interviews: Week commencing 14 July 2025

Here at Humberside Fire and Rescue Service, our people are what make us unique and every individual who shares our values has a voice to add to our story. We are committed to preserving our inclusive culture and promoting a sense of belonging. We believe we grow and learn better with a diverse team of employees and, as a result, we always appoint the best applicants based on what they can bring to our organisation, drawing on the differences in who we are, how we think and what we’ve experienced.