Lead Digital Solutions Specialist

Role Breakdown:

• Project Management: As a Lead Specialist, you will lead technical project delivery initiatives. This involves ensuring projects are on budget, on time, and tailored to the unique needs of the fire service. Your role will encompass close collaboration with stakeholders, including fire service employees and external vendors, to communicate project milestones, provide technology training and address any concerns quickly and efficiently. Comprehensive documentation will facilitate the replication of successful project strategies and troubleshooting methods in future endeavours.
• Support: In addition to delivering technical projects, you will be responsible for providing advanced technical assistance and resolving escalated issues promptly. This entails not only maintaining and troubleshooting mission-critical systems, including communication devices and incident response software but also documenting solutions and procedures for future reference. Your expertise will ensure the uninterrupted operation of essential technology systems for the fire service.
• Mentoring: As a Lead Specialist, you will contribute to the overall efficiency of the team by sharing your knowledge and expertise. This includes mentoring service staff and participating in knowledge-sharing initiatives, accompanied by thorough documentation of best practices and training materials. Your guidance will help develop the skills of team members, fostering a collaborative and supportive environment within the service, reinforced by accessible documentation resources.

Core Skills

• Experience in deploying and managing cloud solutions on Microsoft Azure platform Proficiency in Azure services such as Azure VM’s, Azure Active Directory, Azure Storage and Azure Networking. A strong background in Hyper V is also beneficial.
• Strong networking knowledge encompassing TCP/IP, DNS, DHCP, VPN, and VLANs, with experience in configuring network devices.
• Firm understanding of cybersecurity principles and best practices. Experience in implementing security measures such as firewalls , intrusion detection/prevention systems and managing endpoint security solutions. A familiarity with Managed Detection and Response (MDR) solutions and cybersecurity principles to enhance security posture.
• Ability to work within a professional support environment adopting iTil best practices, incident management, change control, release management, excellent documentation skills for creating clear technical documentation including infrastructure configurations and troubleshooting procedures.

Personal Characteristics

• A Lead Specialist should prioritise customer needs, address technical concerns with empathy, and communicate clearly with all stakeholders. They must actively listen to customer requirements and have an analytical mindset to efficiently resolve issues.
• Proactivity in anticipating problems, staying updated on industry trends, and adapting to changes is crucial. The role involves managing multiple tasks and projects without compromising quality, working effectively with cross-functional teams, and fostering a collaborative culture.
• They should lead by example, mentor staff, ensure thorough analysis and accurate documentation, drive continuous improvement, and adhere to security best practices. Proactive monitoring and preventive measures are essential to minimise disruptions, and clear, user-friendly guides should be created for customers.

Recruitment Process (2 Phases)

If your core skills and personal characteristics match the above, we would encourage you to send your Current CV to HR@humbersidefire.gov.uk.

Eligible candidates will be invited to attend a Phase 1 Q&A session to learn more about the Lead Specialist role within the Fire Service. A short technical assessment will also be completed during Phase 1.

If you are successful after Phase 1 you will be progressed to Phase 2 and invited back for a more traditional interview.