Contents
Emergency Call Handling
Our Control Room is the first point of contact when requesting emergency help from the Service.
Our highly trained staff use advanced equipment to pinpoint incident locations and quickly find the right resources to respond. If you are trapped in a building during a fire, they are trained to guide you through safety steps until help arrives. After learning from events like Grenfell, our staff now have specialised training in Fire Survival Guidance and High-Rise fire risks specific to Humberside.
Emergency Call Handling and Mobilising
We’ve made significant investments to improve how we handle emergency calls and mobilise resources, ensuring greater efficiency and resilience, through procurement of the latest technologies available. We are working with other response organisations to continually improve collaboration in responding to incidents, including major incidents.
All our emergency vehicles are equipped with a Vehicle Location System that is linked to our mobilising system, allowing our Control Room to always know the exact location of resources. Additionally, Mobile Data Terminals (MDTs) in each fire engine provide firefighters with instant access to maps and crucial information, helping them prepare and respond effectively when arriving at the scene.
We will continue to watch and identify improvements to our 999 Control function.