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Emergency Call Handling
Our Control Room is the first point of contact when requesting emergency assistance from the Service.
Our highly trained staff use advanced equipment to pinpoint incident locations and quickly identify the right resources to respond. If you are trapped in a building during a fire, they are trained to guide you through safety steps until help arrives. After learning from events like Grenfell, our staff now have specialised training in Fire Survival Guidance and High-Rise fire risks specific to Humberside.
Emergency Call Handling and Mobilising
We’ve made significant investments to improve how we handle emergency calls and mobilise resources, ensuring greater efficiency and resilience. We are part of the East Coast & Hertfordshire Control Room Consortium (ECHCRC), which includes Humberside, Lincolnshire, Norfolk, and Hertfordshire Fire and Rescue Services. This collaboration strengthens our ability to respond to major incidents and improves shared resources and procurement.
All of our emergency vehicles are equipped with a Vehicle Location System that is linked to our mobilising system, allowing our Control Room to know the exact location of resources at all times. Additionally, Mobile Data Terminals (MDTs) in each fire engine provide firefighters with instant access to maps and crucial information, helping them prepare and respond effectively when arriving at the scene.