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The government's Department of Health and Social Care has acknowledged the outstanding work of the Humberside Fire and Rescue Service Hull Falls Intervention Response Safety Team (Hull FIRST) in its new National Health Service (NHS) plan. This recognition highlights the team's efforts to provide vital support to vulnerable individuals, keeping them out of hospitals.

Hull FIRST is a frontline service that offers assistance to people who have fallen in their homes. The team is dispatched via lifeline or 111 and works closely with CHCP Urgent Care Practitioners based at the Bransholme Health Centre to triage patients. Upon arrival, the team assesses patients for injuries and potential hazards, while gathering information about the cause of the fall.

According to the case study, Hull FIRST has had a significant impact on reducing A&E attendances and providing better patient experiences for those who have suffered a fall. Since April, the team has attended 622 individuals, avoiding the need for ambulance call-outs and potential A&E visits. The team goes beyond providing assistance to individuals who have suffered a fall. They also carry out a Home Fire Safety Check, basic observations and signpost the person on, for follow-up care and support from the Hull and East Riding Falls Prevention Team.

Steph Smith, Prevention Manager said "I’m immensely proud that the team has been recognised in the new NHS plan as a case study for their dedication to providing high-quality service to those who have fallen. Their recognition by the government is a testament to their unwavering commitment to serving our community and dedication to making a positive impact."