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We are delighted to announce that we have retained the Customer Service Standard for a further 3 years, following an audit that took place on 18 and 19 January 2021.

Humberside Fire and Rescue Service (HFRS) were the first organisation to take part in a second remote assessment due to the COVID-19 pandemic and we received additional recognition for our response throughout the pandemic, in particular our work with the vulnerable members of our community and staff welfare.

“HFRS has continued to work with all local agencies to deliver the best possible service to the public. Whilst continuing to meet all of its fire and rescue aims, it has worked to ensure that the most vulnerable people in society remain safe.”

Thank you to everyone who contributed to this success.