A Hull woman has been formally commended by Humberside Fire and Rescue Service for her remarkable act of kindness at the scene of a serious road traffic collision.
On 30 April 2025, Mandy witnessed a road traffic collision involving a pedestrian and a single vehicle on Selby Street in Hull. While fire crews and paramedics worked to treat the seriously injured casualty, Mandy stayed by the individual’s side, held their hand, spoke calmly and reassuringly, and provided emotional comfort throughout the traumatic ordeal.
Her actions, carried out with empathy and composure under extremely distressing circumstances, were today formally recognised by the Service.
Chief Fire Officer, Phil Shillito praised her actions; “Mandy’s response in such a harrowing situation is nothing short of inspiring. Her simple but powerful act of humanity made a real difference to someone in their darkest moment.
"Our firefighters see first-hand how powerful kindness can be during an emergency. Mandy’s response reminds us that compassion doesn’t require a uniform, it just takes a willing heart. It is an honour to recognise her today.”
The presentation was attended by fire service staff and members of the local community. Mandy was commended not only for her compassion but for representing the very best of community spirit.
